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Shipping & Returns

SHIPPING:

We aim to dispatch all orders placed before 3pm the same day and we answer all customer queries the same day during usual working hours (Monday-Friday 9:30-4:30).

Payments made after this time will be dispatched the next working day.

Item(s) will be carefully packaged in a heavy duty courier bag and clearly addressed with the address provided at checkout.

Item(s) will be dispatched either tracked 24, or guaranteed next day, with Royal Mail as per your checkout choice.

Item(s) will be posted tracked, or express, Airmail with Deutsche Post and DHL for abroad buyers.

RETURNS:

Returns are accepted within 30 days from the date of receipt.

We have a no quibble returns policy as long as the item is received back with all original packaging/tags in tact and in unused condition. 
Whilst you are permitted to try on garments, we will not accept returns that arrive back with odours such as smoke, perfume, body odour or pet hair. 
Please note that lingerie, stockings and tights cannot be returned once opened due to hygiene regulations.

Please make sure you repackage your item as you would wish to find it - refunds on orders that need repacking may take longer to process. 

Very important: Please include your ORDER ID with your return so we know who to refund. 

The buyer is responsible for return postage costs.

Our returns address is:
Fancy Me Limited, 4,Triton Park, Swift Valley Industrial Estate, Rugby, CV21 1SG. UK